In August 2025, during the critical autumn harvest season, several agricultural machinery companies jointly launched the "Autumn Harvest Agricultural Machinery Guarantee Action." By establishing a "Quick Response Service Circle," they ensured that tractor malfunctions were responded to within one hour and repaired within 24 hours. To date, the service team has resolved over 900 equipment malfunctions for farmers, achieving a 98% timely repair rate, effectively ensuring the smooth progress of autumn harvest operations.
At the autumn harvest site, farmer Zhao Jianguo's tractor suddenly developed an unusual engine noise. After submitting a repair request through the agricultural machinery service app, a service engineer arrived with a spare part within 40 minutes. "It's critical harvest time now, and a single day of downtime means 25 mu of land is harvested less. Thankfully, the service arrived quickly," Zhao Jianguo said. After on-site inspection, the engineer discovered the problem was a worn engine belt. After replacing the part, the tractor was back in operation in just one hour.
The person in charge of the service system explained that the core of the "Quick Response Service Circle" is its "online + offline" collaborative mechanism. Online, farmers can submit repair requests through an app or WeChat mini-program. The system automatically matches the nearest service station and engineer based on location and provides real-time updates on repair progress. Offline, over 150 service stations have been established in major grain-producing areas, staffed with over 300 professional engineers and 60 million yuan worth of common spare parts to ensure rapid resolution of any problems. "We also provide our engineers with mobile repair vehicles equipped with testing equipment and common spare parts, enabling on-site repairs in the field, reducing the cost and time farmers spend transporting equipment."
In addition to repairs, the service team also provides a "pre-harvest inspection service." One month before the busy farming season, engineers proactively visit tractors for a comprehensive "physical check," focusing on key components like the engine, transmission, and hydraulic system, and promptly replacing worn parts. Agricultural machinery operator Sun Ming said, "Before this year's harvest, the engineer identified a potential problem in my brake system and replaced the brake pads promptly, avoiding a safety incident during operation. It was incredibly thoughtful."
To improve service efficiency, the service system has also incorporated remote diagnostic technology. Using smart terminals on tractors to collect real-time equipment operating data, engineers can remotely monitor parameters such as engine speed, oil temperature, and oil pressure, enabling them to proactively predict potential failures. "Once, the system detected an abnormal flow rate in a tractor's cooling system. We immediately contacted the farmer for an on-site inspection and discovered a clogged radiator. Prompt cleaning prevented engine overheating and damage." According to the person in charge, remote diagnostic technology has helped farmers proactively troubleshoot over 150 potential failures.
A representative from the Ministry of Agriculture and Rural Affairs stated that the "Quick Response Service Circle" effectively addresses the difficulty and delay in repairing agricultural machinery during the busy farming season, providing strong support for ensuring grain is harvested, and warrants further industry promotion. The service team also announced plans to expand this service model to key farming seasons such as spring plowing and summer planting, continuously improving service coverage and response speed.
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